First Line Technology Return Policy
Only PhaseCore Cooling Products may be returned or exchanged. Consumable goods (Dahlgren Decon, FiberTect, etc.) are not eligible for return or exchange.
PhaseCore Cooling Products may be returned or exchanged, at the expense of the customer, within 30 days of delivery only if the products are undamaged, in original packaging, and in new condition. In addition, a 15% restocking fee will be assessed on all returns.
If you receive a product damaged, you may be eligible for a product exchange at First Line Technology’s discretion. In order to report a damaged product, you must complete the form below and include images. A First Line Technology representative will contact you regarding if your damaged product qualifies for an exchange.
No returns or exchanges will be processed unless First Line Technology has issued a return material authorization (RMA) number after the form below is submitted.